Should you have an issue with the service we have provided, then you are asked to address any such concerns with our office initially and we will endeavour to resolve any issue you may have. If we are unable to resolve any issue between us, you should contact the Legal Ombudsman which is an independent complaints service which has been delegated by the Law Society to handle the complaints it receives.

The contact details for the Legal Ombudsman are as follows:

Telephone: 0300 555 0333

Overseas: +4412 245 3050

Email: enquiries@legalombudsman.org.uk

In writing: PO Box 6806, Wolverhampton, WV19WJ

Website: www.legalombudsman.org.uk

Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within a year of the act or omission about which you are complaining occurring (or you becoming aware of it).

The Legal Ombudsman deals with complaints regarding poor service provided by the solicitor. If there is a complaint regarding an issue of misconduct alleged against a solicitor, this is handled by the Solicitor’s Regulation Authority (“SRA”).

The SRA is an independent regulatory body of the Law Society. Any complaint regarding alleged misconduct on the part of a Solicitor must be reported to the SRA within six months of the alleged conduct taking place. Complaints are addressed to the LCS at first instance who if deemed appropriate, refer the complaint to the SRA.